Your Rights, Responsibilities, and Privacy

Please take the time to read our New to Service Welcome Kit which contains information related to your Rights and Responsibilities as a client of CMHAMPS.

PRIVACY STATEMENT

Canadian Mental Health Association, Muskoka-Parry Sound Branch recognizes that the health information of clients must be treated with respect and sensitivity and that client privacy must be protected. Canadian Mental Health Association, Muskoka-Parry Sound Branch works to create and store your personal health information within one official health record. Staff may have reason to access your personal health information in order to provide you the best possible care, in the safest manner possible. It is important for you to know how your personal health information is used, how it is protected and how you can access it.

Why Does The Service Collect Personal Information?

We collect personal health information from you or from the person acting on your behalf. The personal health information we collect may include, for example, your name, date of birth, address and health history.  Occasionally, we collect personal health information about you from other sources if we have obtained your consent to do so or if the law permits.

Personal Information May Be Used For The Following

• To identify your record quickly and accurately each time you have contact with the Service.
• To treat and care for you. You may have contact with several programs of the Service. All of this information is recorded in your file and made available to those involved in your care.
• To improve the quality and efficiency with which we provide health care services (such as asking that satisfaction surveys be completed)
• To collect and compile statistics.
• To conduct risk management activities.
• To comply with legal and regulatory requirements and, fulfill other purposes permitted or required by law.
• To get payment for your treatment and care as required (e.g. Ontario Health Insurance Plan [OHIP])

Accessing Your Information

Canadian Mental Health Association, Muskoka-Parry Sound Branch respects your right to access your health information. Under the Personal Health Information Protection Act, you have the right to access and correct your personal health records, or withdraw consent for some of the above uses and disclosures (subject to legal expectations).  An individual also does not have a right of access to a record where the information in the record:

• Is subject to a legal privilege (e.g. solicitor/client privilege or settlement privilege that prohibits the disclosure)
• Is prohibited by law from being disclosed to the requester
• Is such that granting access could reasonably be expected to:

• Result in a risk of serious harm to the treatment or recovery of the individual or a risk of serious bodily harm to the individual or another person
• Lead to the identification of a person who was required by law to provide information in the record
• Lead to the identification of a person who provided information in the record to the custodian explicitly or implicitly in confidence if the custodian considers it appropriate in the circumstances that the name of the person be kept confidential

Where an individual’s record contains information of a type listed above, the Service is not required to give the individual access to that part of the record that contains such information.
To access your information, for more information about our privacy protection practices, or to raise a concern you have regarding privacy, please call and ask to speak to the Privacy Officer.

(705) 645-2262 or 1-800-245-5036

You have the right to complain to the Information and Privacy Commissioner/Ontario if you think we have violated your rights. The Commissioner can be reached at: (416) 326-3333, by e-mail: info@ipc.on.ca, website: www.ipc.on.ca.

For additional information regarding the information found on this page, please feel free to Contact Us