Accessibility Standard for Customer Service

Canadian Mental Health Association, Muskoka-Parry Sound has prepared a detailed program of policies and procedures to meet the requirements of the Standard for Customer Service under the Accessibility for Ontarians with Disabilities Act, 2005.

These policies and procedures are available by request as follows:

By Mail to the head office address shown below
By e-mail to feedback@cmhamps.ca
By telephone to 705 645 2262 x 1243, or 800 245 5036 x 1243
By personal request at one of the offices listed below:

Head Office
173-202 Manitoba Street
Bracebridge, Ontario P1L 1S3
(705) 645-2262
Toll-free 1-800-245-5036
Fax (705) 645-7473

Branch Offices
Huntsville: 8 Crescent Road, Unit 3, P1H 0B3 • (705) 789-8891 • FAX (705) 789-3002
Parry Sound 26 James St., P2A 1T5 • (705) 746-4264 • FAX (705) 746-1537 • 1-866-829-7049
Sundridge: 87 Main St. E., P.O. Box 40, P0A 1Z0 • (705) 384-5392 • FAX (705) 384-5514 • 1-866-829-7050

After Hours Crisis Only: 1-800-461-5424

Agency Policies on Accessibility:

IX-10 – Overall Accessibility Policy

IX-20 – Support and Service for People with Disabilities

IX-30 – Notice of Disruptions

IX-40 – Training

IX-50 – Feedback

IX-60 – Emergencies

IX-70 – Multi-Year Accessibility Plan

IX-80 – Accessibility Plan Standards

IX – 90 Service-Therapy Animals

Multi-Year Accessibility Standard